updated 01 April 2024

At SkincareSG.com, we strive to create a pleasant online shopping experience when you shop on skincaresg.com.

We do accept the returns of unused items purchased on our authorised website. However, we cannot accept an item that has been opened, unless the product is damaged or defective. This is due to hygiene and safety considerations. The returned item must be in a sellable condition.

Item(s) must be returned to us in their original condition within 14 days from the date of receiving the parcel. Products must be unopened and in original packaging, with all accessories and leaflets.

If your order contained Samples and Gift with Purchase (GWP), the samples and GWP must also be returned. If the Samples or GWP is not returned with the original product, we regret to inform you that your refund will not be processed.

Shipping fees of returned packages is non-refundable.

Please do not send your purchase back to the manufacturer. We will email you the return address.

There are certain situations where no refunds are granted:

• Any item where the product’s original packaging has been opened.

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 14 days after delivery

Returns 

1. Please contact SkincareSG.com Customer Service Team to explain the reason for return and confirm the return products and quantity.

SkincareSG.com Customer Service Team

Email: hello@skincaresg.com

2. SkincareSG.com Customer Service Team will liaise with you on your preferred date & time of pickup if your return request is acceptable according to above SkincareSG.com Return Policy.

3. Please pack the return products in the original package and ensure it is sealed to prevent damage during transit for the courier to pick up on the arranged date.

Shipping returns

To return your product, please refer to the return address referred to in our email to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time taken for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Proof of shipping is not considered proof of delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds are made to the original form of payment within 14 business days from the date of our Warehouse reception of your return parcel. An email will be sent to notify you of the status of refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@skincaresg.com with the order number.

Sale items

Only regular priced items may be refunded. Sale items are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@skincaresg.com and we will email you the return address.

Need help?

Contact us at hello@skincaresg.com for questions related to refunds and returns.